Terms of service

These terms are between you and Loomwork AI, trading as Loomwork AI, of 287 Lake Sherwood Dr, Westlake Village, CA 91361.

By using the service you agree to them. If you do not, do not connect your inbox.

We build and run a private automation workspace for your business. It reads the mail arriving in the inbox you connect, sorts it, and writes draft replies for you to approve. Depending on what you asked for, it may also propose appointment times, follow up on quotes, read details off invoices, take new-client intake, and send you a weekly summary.

The workspace is yours. The software that runs it is ours.

Every reply is drafted and then waits for you. Nothing is sent until you approve it, with one exception you control: you may switch on automatic sending for specific categories from your settings page. Every category is off by default and turning one on takes a deliberate action by you.

Anything you tell us never to touch is never drafted at all — not drafted and hidden, not drafted and held back. Those messages are surfaced to you untouched.

You can stop everything with one switch, at any time, from your settings page.

You are responsible for what goes out under your name. A drafted reply is a suggestion; approving it makes it yours. Read it before you press the button.

You are responsible for having the right to connect the inbox you connect, and for telling us which subjects to leave alone.

You must not use the service to send unlawful, deceptive or unsolicited bulk email, or in any way that breaches your email provider's terms.

The drafts are produced by an AI model. It will sometimes be wrong, and it will occasionally be confidently wrong. That is the reason for the approval step and the reason we will not remove it.

We do not guarantee the service will be uninterrupted, nor that every message will be classified the way you would have classified it. We do not offer legal, financial or tax advice, and nothing the system writes should be treated as any of those.

The service depends on Google's APIs. If Google changes or withdraws access, some or all of it may stop working, and that is outside our control.

A one-off build fee of $750, payable once the working setup has been handed over to you. Then $150 per month for as long as you keep it running.

Invoices are due within 14 days. The monthly fee is billed in advance and covers the month ahead. If an invoice is more than 30 days late we may pause the automations until it is paid, and we will tell you before we do. The build fee is not refundable once the setup has been handed over, but you can cancel the monthly at any time and the unused part of the month you have paid for will be refunded.

You can cancel at any time by telling us, with no notice period and no exit fee.

On cancellation we stop the automations, delete your database and the credentials that go with it within 30 days, and confirm when it is done. You should also revoke our access from your Google account, which you can do yourself at any time and do not need us for.

We may end the agreement if you do not pay, or if you use the service for something unlawful. We will tell you why.

To the extent the law allows, our total liability to you for anything arising out of this agreement is limited to the amount you paid us in the 12 months before the claim.

We are not liable for indirect or consequential loss, including lost profits or lost business.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

These terms are governed by the laws of the State of California, and the courts of Los Angeles County, California have exclusive jurisdiction.

If we change these terms we will email you before the change takes effect. If you do not accept the change you may cancel, and we will not charge you for the period after it takes effect.